Google Partners Specialist

 

YOUR DATA IS SAFE WITH BLINC NI

PRIVACY
POLICY

At Blinc NI, we are committed to protecting the privacy and security of our clients and site visitors, including you.

We know that when you work with Blinc NI you trust us to keep your details private without exception, which is why we do everything we can to make your experience safe and secure.

WHAT STEPS ARE WE TAKING AT BLINC NI?

 

BLINC NI respects your privacy and is committed to protecting your personal data. This privacy notice will inform you how we look after your personal data as a company when you interact with or organisation our visit our website.

 

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of BLINC NI’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. It is not possible to cover all clients systems in a single document due to the vast array and variety of systems we offer – for specific client requests, we suggest you contact BLINC NI directly and we will assist with your requirements.

 

As we build projects here at BLINC NI, protecting your data and your privacy are top of mind. We treat your data as precious, aiming to only use it for verifying your identity, enabling transactions, and improving our service. We do not and will not sell your data to third parties.

 

DATA COLLECTION AND PROCESSING AUDIT

 

We have reviewed our activities and our offerings to identify where we are collecting and processing customer data. Based on this, we have validated our legal basis for collecting and processing that personal data.

 

We have also ensured that we are applying the appropriate safeguards across our entire infrastructure (both hardware and software) to fully protect this data.

 

UPDATED TERMS OF SERVICE AND PRIVACY POLICY

 

We’re updating our Terms of Service and Privacy Policy (See below). These updated versions will clearly outline what personal data we’re collecting and processing, why, how we use it, who we share it with, and how long we store it for. As always, we aim to keep the language in our Terms of Service and Privacy Policy as clear as possible.

 

DATA BREACH MANAGEMENT

 

As part of our compliance, we have a communication process in place in the event of a data breach. If you wish to report a data breach, please contact the DPO at BLINC NI, Trevor Dempster.

 

Data Protection Officer: Trevor Dempster

Email address: dpo@blincni.com

Postal address: ADDRESS XXX XXX

 

THE DATA WE COLLECT ABOUT YOU

 

To fulfil requests for our services, you may be asked to enter your name, email address, physical address, phone number or other personal information. We collect information from you when you:

 

  • Complete a contact form – Name, Email, Contact Number, Enquiry, IP
  • Visit our website ie. Cookies – IP Address

 

MARKETING AUTOMATION SOFTWARE

 

We receive and store a variety of information, outlined below, for the legitimate interest of our business, including for marketing purposes and the identification of leads / prospects to complement our sales efforts.

 

We use a third party marketing automation software to facilitate the collection and storage of such data, for marketing purposes.

 

When a visitor completes an online form, visits our website or other areas of the software (for example on social media), we automatically collect and store certain information about that user and the user’s activities, as we receive from such user, for example:

 

  • The user’s name and contact information.
  • Information that the user provides to us.
  • The user’s company information, if any.
  • The nature of the communication.
  • The purpose of the interaction, and the action we took in response to the user’s enquiry or request;
  • Any action the user takes upon receipt of such communication (for example, whether the user requests a free quotation).

 

The information collected in connection with each type of interaction is retained so that the software and each user can continue interaction with the requestor for marketing and sales purposes.

 

SOCIAL MEDIA

 

The software integrates with third-party social media platforms like Facebook, Twitter, and LinkedIn. These services collect your IP address and which page you are visiting on our website. They may set a cookie to enable these features to function properly. Social media features and widgets are hosted by a third party or directly on the software’s website.

 

COLLECTION & USE OF AUTOMATICALLY COLLECTED INFORMATION

 

We receive and store certain types of information automatically, such as whenever you interact with our website. This information does not necessarily reveal your identity directly but may include information about the specific device you are using, such as the hardware model, device ID, operating system version, web-browser software (such as Firefox, Safari, or Internet Explorer) and your Internet Protocol (IP) address/MAC address/device identifier.

 

For example, we automatically receive and record information on our server logs from your browser, including how you came to, and use, the Services; your IP address; device type and unique device identification numbers, device event information (such as crashes, system activity and hardware settings, browser type, browser language, the date and time of your request and referral URL), broad geographic location (e.g. country or city-level location) and other technical data collected through cookies, pixel tags and other similar technologies that uniquely identify your browser. We may also collect information about how your device has interacted with our website, including pages accessed and links clicked. We may use identifiers to recognise you when you arrive at the Site via an external link, such as a link appearing on a third-party site.

 

EMAIL MARKETING

 

Based on your communication preferences, we may send you marketing communications to inform you about our services or events; to deliver targeted marketing; and to provide you with promotional offers based on your communication preferences. We use information about your usage of our Services and your contact information to provide marketing communications. You can opt-out of our marketing communications at any time.

 

To fulfil requests for our services, you may have completed one of our contact forms and explicitly opted into our email marketing subscriber list. We use a third party provider, to supply and support our Email Marketing services. By using this information with consent, BLINC NI will from time to time make individuals aware of our products and services depending on the users preferences.

 

  • Information collected: Name, Email Address
  • Data Retention Period: 7 years

 

SALES

 

Our sales team uses several 3rd party systems to manage requests for our services. We use this for internal sales process information, providing prospective clients with more information, internal scheduling and following up on historical clients and prospective clients. This information is collected via manual input from our internal New Business Team. We will use this information to reconnect with new business leads. This information is locked down via secure account and will only be shared within the BLINC NI Account Management team. These systems include:

 

  • CRM: Information collected: Name, Company Name, Email Address, Address, Phone Number and Work Phone Number
  • Online Leads: Name, Company Name, Email Address, Address, Phone Number and Work Phone Number, IP
  • Online Marketing: Name, Company Name, Email Address, Address, Phone Number and Work Phone Number

 

Data Retention Period: 7 years

 

FINANCE

 

Our finance team uses several 3rd party systems to manage our internal billing and financial services. We use this for company accounts, day to day billing, credit control, historical financial data and banking. This information is collected via manual input from our finance team once clients have signed up for our services. We will use this information to perform the day to day and annual financial activities of the business. This information is locked down via secure accounts and will only be shared within the BLINC NI Finance team, Senior Management team and with the 3rd parties outlined below.

 

  • Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.
  • Accounting Software: Client Name, Company Name, Email Address, Address, Phone Number, Billing History
  • Billing Software: Client Name, Company Name, Email Address, Address, Phone Number, Billing History
  • Banking: Client Name, Account Details
  • Accountant 3rd Party: Client Name, Company Name, Email Address, Address, Phone Number, Billing History
  • Client Financial Reporting – Client Name, Company Name, Email Address, Address, Phone Number, Billing History

 

HUMAN RESOURCES

 

Our HR team uses several internal and external 3rd party systems to manage our internal HR requirements. We use this for staff contact details, employment contracts, recruitment, disciplinary, appraisals/reviews and leave. This information is collected via manual input from staff members and senior management team at various stages of employment. We will use this information to perform the day to day HR requirements of the business Ie. to deal with disciplinary/internal disputes, staff performance reviews, recruitment. This information is locked down via secure accounts and will only be shared within the BLINC NI HR team, Senior Management team.

 

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.

 

  • Contact Details: Name, Email Address, Address, DOB, Phone Number
  • Contract: Name, Address, Phone Number, Bank Details, National Insurance Number
  • Recruitment: Name, Email Address, Address, Phone Number, DOB, CVs
  • Disciplinary: Name, Address, Phone number, Details of Dispute
  • Appraisals: Name, Details of Appraisal
  • Leave Request: Name, Email Address

 

SUPPORT

 

We process your personal information when you contact us to resolve any questions, disputes or to troubleshoot problems. We may process your information in response to another customer’s request, as relevant. Without processing your personal information for such purposes, we cannot respond to your requests and ensure your uninterrupted use of the Services.

 

By interacting with BLINC NI for our support services, the BLINC NI team captures specific information in relation to projects and individuals. Our support system is committed to protecting the security of your personal information. We use a variety of systems to record and manage the workflow of support requests. Each of these systems capture various bits of personal information.

 

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.

 

  • Support Requests – Direct Email
  • Name, Email Address, Address, DOB, Phone Number
  • Support Management system
  • Name, Email Address, Address, DOB, Phone Number

 

HOSTING & SECURITY

 

BLINC NI is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use or disclosure. For example, in our hosting solutions we store the personal information you provide in computer servers with limited access that are located in controlled facilities. When we transmit sensitive information over the internet, we protect it using encryption, such as the Secure Socket Layer (SSL) protocol. SSL is an industry standard to ensure internet messages are not intercepted.

 

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.

 

Our hosting setups that we use are provided by 3rd Party Providers – these providers adhere to best practice ISO 270001 standards to ensure best quality is maintained in terms of Security. Please contact us directly and we will provide documentation on the hosting solution that relates to your specific project.

 

THIRD-PARTY VENDORS AUDIT

 

We have completed an audit of all 3rd party vendors we use internally and have validated their GDPR compliance.

 

Please note this does not include all third party vendors used on all client websites. Clients must contact us about this and we would be more than happy to help.

 

CLIENT SYSTEMS

 

Please note there is no overarching policy to cover individual client sites as the variances between platforms and setups is too vast to cover in a single document. For specific information relating to your own individual project please contact us directly and we can give guidance on data assessments.

 

If you have any requirements to review the information or would like further details on any of the above methods in which we store data then please contact us directly.

 

DATA LOCATION – INTERNATIONAL TRANSFERS

 

If you utilise our Services from a country other than the country where our servers are located, your communications with us may result in transferring your personal data across international borders. Also, when you call us or initiate a chat, we may provide you with support from one of our global locations outside your country of origin. Your personal data will be transferred and processed outside of the EEA. In these cases, your personal data is handled according to this Privacy Policy.

 

Postal address: ADDRESS XXX XXX

 

RIGHTS OF ACCESS, CORRECTION AND DELETION

 

You have a right of access to the personal information that we hold about you under European data protection legislation, and to some related information. You can also require any inaccurate personal information to be corrected or deleted.

 

RIGHT TO OBJECT

 

You can object to our use of your personal information for direct marketing purposes at any time and you may have the right to object to our processing of some or all of your personal information (and require them to be deleted) in some other circumstances.

 

If you wish to do so, please request this via the contact form on our website: https://blincni.com/get-in-touch/

 

CHANGES

 

We reserve the right to modify this Policy at any time. If we decide to change our Policy, we will post those changes to this Policy and any other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we make material changes to this Policy, we will amend the published date on the web page in question.

 

OUR PRIVACY POLICY WAS LAST UPDATED ON 25/05/2018.

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